Cancellation Policy | SUV On Demand

At SUV On Demand, we prioritize providing top-tier service while remaining flexible to accommodate our clients’ needs. However, cancellations affect our scheduling and availability. Please review our cancellation policy to understand our terms.

Standard Bookings

Cancellations made more than 24 hours before the scheduled pickup time will receive a full refund.
Cancellations made within 24 hours of the scheduled pickup time will be subject to a 50% cancellation fee.
No-shows will be charged the full fare with no refund.

Special Events & Holidays

For bookings on holidays or during major events, cancellations must be made at least 48 hours in advance for a full refund.
Cancellations within 48 hours of the scheduled pickup will be non-refundable.

Hourly & Long-Distance Reservations

Cancellations for hourly or long-distance bookings require at least 24 hours’ notice for a full refund.
Cancellations within 24 hours will be charged 50% of the total fare.

Flight Delays & Cancellations

If your flight is delayed, we will monitor your arrival and adjust accordingly.
If your flight is canceled, please notify us immediately to avoid charges.

For cancellations or changes to your reservation, please call us at 404-563-7666 as soon as possible.

Thank you for choosing SUV On Demand for your luxury transportation needs.

“My family visiting from Georgia from another state wanted to go and explore a few places down town Atlanta and because everyone would be drinking we thought it was safe not to drive. They calculated the price of a Lyft and decided that it may be too much to try and go to all the places we wanted to go. I remembered that I was referred to SUV on demand by a friend whom told me that I could rent an SUV service saving so much on the price of a Lyft or Ubers. SUV on demand picked us up in a timely matter. He was knowledgeable about the city. He provided us with recommendations on places to eat. He was very professional. Overall we all had a great experience. I will use him again.”

Candace L., Feb 9 2024 - Elite 2024

“Nothing but the best treatment and service from Mr. Taylor. He took care if my party and all their needs always with a smile. Was a pleasure to do business and receive this service from Mr. Taylor. I would highly recommend and would use again.”

Jay V., March 26 2024 - Collierville, TN

“When I called this company, the staff was beyond personable to me and was very attentive to my schedule and needs. They also undercut Uber and Lyft by a good bit of money! I love the fact that the owner was involved with my entire process. I will certainly use them again the future due to their professionalism and integrity…not to mention I can save some money!”

Joel A., Feb 10 2024 - Downtown, Atlanta, GA

“Great on time transportation service. Highly recommended. Will use again. Much better than taking a chance with an Uber or Lyft. Always the unknown rolling the dice using those services.”

Chris J., Feb 10 2024 - Dacula, GA

“My go to for classy transportation needs. New clean very nice vehicle with tons of room for people and luggage when coming and going to the airport. I recommend to all my friends and family and they’re never disappointed.”

Ron S., Feb 8 2024 - Buford, GA

“Had a last minute business client that needed a ride to the airport. Mr. Taylor was at the hotel within 30 minutes and his SUV was brand new with Wi-Fi and he offered water. He was professional from start to finish. Will suggest him for our future business transportation needs.”

Cathy T., Feb 8 2024 - New Orleans, LA

“Very family oriented!! Safe and prompt service! Delivery on time would highly recommend using this service. Worth spending every dime!”

Mary J., Feb 8 2024 - Bessemer, AL

“Excellent on time service with an outstanding staff, very friendly and professional. Great experience and would recommend for any event.”

Michael. B., Feb 8 2024 - Jacksonville, NC

“I have say I am glad I decided to go with SUV on Demand. I live in the greater Atlanta area and had so many options to choose from. I wanted to take my Wife out for a date night but didn’t want to Uber. I wanted to ride in style and luxury. SUV on Demand was easy to navigate and had the options I was looking for. The driver showed up on time, very professional and got us to where needed to go on time and safe. I highly recommend SUV on Demand and would choose them again for my next outing.”

Robert P., Feb 8 2024 - SoMa, San Francisco, CA

“awesome service! highly recommend. it was easy to schedule and I got a quick response. my driver, William, arrived on time. the car was comfy and clean. William was professional and personable. will definitely use again.”

Jennifer A., Feb 8 2024 - Broxton, GA

Cancellation Policy | SUV On Demand

Words from our guests